Foire aux questions
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the tracking number on the link sent.
You can contact us by e-mail at contact@terredeprovence.ça. You can also contact us via the form or chat. Our team is available from Monday to Friday from 9am to 5pm.
Delivery times vary depending on your location. Generally, deliveries take between 3 and 5 working days. Do not hesitate to visit our Delivery Policy page for more information.
Yes, we offer electronic gift cards. They are available for purchase on our website and can be sent directly by e-mail to the recipient.
We cannot guarantee the cancellation of an order. You can cancel your order only if we have not yet processed it. Please send an email to contact@terredeprovence.ca providing the following information so that we can check if it is feasible:
- First and last name
- Order number
- Reason for cancellation